Introduction
Petplan is one of the UK’s most recognised pet insurance providers, known for its lifetime policies and partnerships with vets and charities. But does it live up to expectations in the eyes of customers? One of the best ways to measure this is through Trustpilot reviews. In this article, we look at Petplan Trustpilot Reviews UK 2025 ratings, what customers are saying, and how this feedback can help you decide if Petplan is the right choice for your pet.
Petplan’s Trustpilot Score in 2025
As of 2025, Petplan’s Trustpilot page shows a rating of 4.3 out of 5 stars, based on thousands of reviews. This score places Petplan in the “Excellent” category, reflecting a strong overall reputation. While no insurer is perfect, this high rating is a good indicator that most policyholders are satisfied with the service they receive.
What Customers Praise About Petplan
Across Trustpilot, many customers highlight several strengths of Petplan:
- Lifetime cover reliability – Pet owners value the fact that chronic conditions remain covered year after year, provided the policy is renewed.
- Fast claims process – Many reviewers mention claims being settled quickly, with some vets paid directly.
- Clear policy wording – Compared to some rivals, Petplan’s terms are seen as straightforward and transparent.
- Trusted reputation – Long-standing presence and strong links with UK vets give owners peace of mind.
For example, reviewers often note that they “wouldn’t trust anyone else” when it comes to insuring pets with ongoing medical needs.
Common Complaints from Customers
Not all reviews are positive, and some recurring issues are worth noting:
- High premiums – Many customers acknowledge that Petplan is one of the most expensive insurers, especially for older pets.
- Renewal increases – Like most providers, premiums often rise each year, which some policyholders find frustrating.
- Exclusions – As with other insurers, pre-existing conditions are not covered, which can surprise new customers who haven’t read the small print.
These concerns don’t make Petplan unique, but they are important to consider when weighing up whether the higher cost is justified by the cover.
How Petplan Compares to Other Providers
Compared to other insurers on Trustpilot:
- Animal Friends has more mixed feedback, often around customer service and exclusions.
- Agria also scores highly, particularly for lifetime cover.
- Direct Line and some supermarket providers tend to have lower ratings, often due to stricter limits or customer service complaints.
Petplan generally stands out for customer satisfaction, even if it isn’t the cheapest option.
Related Reading
- Petplan Insurance Review UK 2025 – Is It Worth It?
- Direct Line vs Petplan UK 2025 – Which Pet Insurance Is Better?
- Pet Insurance Reviews UK 2025 – Trustpilot Scores Compared
FAQs – Petplan Trustpilot Reviews UK 2025
What is Petplan’s Trustpilot score in 2025?
Petplan holds a rating of around 4.3 out of 5 stars, based on thousands of reviews.
Why do people choose Petplan despite higher premiums?
Customers value reliable lifetime cover, a fast claims process, and the brand’s strong reputation with vets.
What are the most common complaints?
Higher costs at renewal and the lack of cover for pre-existing conditions are the most frequent concerns.
Can I trust Trustpilot reviews?
While no platform is perfect, Trustpilot aggregates thousands of independent customer experiences, making it a useful tool to gauge satisfaction.
Conclusion
Petplan’s 2025 Trustpilot reviews paint a picture of an insurer that delivers strong cover and reliable claims handling, but at a higher cost than many competitors. For owners who want the reassurance of comprehensive lifetime policies, the positive reviews suggest that Petplan is a worthwhile investment. However, if keeping premiums low is your main priority, other insurers may be more affordable — though perhaps with fewer benefits in the long term.
