Pet Insurance Reviews UK 2025 – Real Customer Feedback
When shopping for pet insurance, it’s not just about policy features or monthly cost. Real customer reviews can highlight how providers actually perform when it comes to claims, service, and reliability. Trustpilot is one of the largest independent review platforms, and in 2025 it provides useful insight into which insurers pet owners rate most highly.
This guide compares four providers with dedicated Trustpilot listings for their pet insurance products: Petplan, Agria, ManyPets, and Animal Friends. We outline the key scores, strengths, and drawbacks based on thousands of customer experiences.
Petplan Reviews
Petplan on Trustpilot holds a score of 4.6 / 5 from more than 20,000 reviews. Customers appreciate Petplan’s comprehensive lifetime cover and efficient claims process, but many note the higher premiums.
Positives:
- Broad lifetime cover options
- Fast, reliable claims handling
Negatives:
- Premiums higher than average
- No multi-pet discounts
Read our detailed Petplan review.
Agria Reviews
Agria’s Trustpilot page shows an impressive 4.4 / 5 from over 10,000 reviews. Customers praise its lifetime-only policies and inclusion of dental cover, though premiums are often on the higher side.
Positives:
- Lifetime-only cover, no budget options
- Dental support included
Negatives:
- Higher monthly costs than some rivals
Check our Agria review for more detail.
ManyPets Reviews
ManyPets currently scores 4.8 / 5 with over 2,000 reviews. The company is known for covering some pre-existing conditions and offering digital-first claims. The main criticism is steep renewal increases.
Positives:
- Covers certain pre-existing conditions
- Easy digital claims process
Negatives:
- Renewal premiums can rise significantly
See our ManyPets review.
Animal Friends Reviews
Animal Friends is one of the most widely reviewed insurers in the UK, with 46,000+ reviews and a 4.5 / 5 rating. Customers highlight quick claims and the company’s charity donations, though some report inconsistent service.
Positives:
- High review volume, showing wide usage
- Supports animal charities
- Generally fast claims
Negatives:
- Service quality can vary
- Some customers report delays
Read our Animal Friends review.
Comparing Pet Insurance Reviews UK 2025
| Provider | Trustpilot Score | Review Volume | Common Positives | Common Negatives |
|---|---|---|---|---|
| Petplan | 4.6 / 5 | 20k+ | Lifetime cover, fast claims | Higher premiums |
| Agria | 4.8 / 5 | 10k+ | Lifetime-only cover, dental support | High premiums |
| ManyPets | 4.4 / 5 | 2k+ | Covers some pre-existing, digital claims | Renewal increases |
| Animal Friends | 4.5 / 5 | 46k+ | Fast claims, charity donations | Inconsistent service |
Related Reading
Cheap Pet Insurance UK 2025 – Affordable Options
Best Pet Insurance UK 2025 – Compare Providers
Pet Insurance for Pre-Existing Conditions UK 2025
FAQs – Pet Insurance Reviews UK 2025
Which UK pet insurer has the highest Trustpilot rating in 2025?
Agria leads the way with a 4.8 / 5 score from over 10,000 reviews, praised for its lifetime-only policies and dental cover.
Is Petplan worth the higher premium?
Many reviewers say yes, pointing to its reliable lifetime cover and quick claims. However, budget-conscious owners may prefer cheaper options.
Do ManyPets really cover pre-existing conditions?
Yes, ManyPets is one of the few UK insurers to cover certain pre-existing conditions, though exclusions and higher premiums may apply.
Why does Animal Friends have so many reviews?
As one of the UK’s largest providers, Animal Friends insures hundreds of thousands of pets. Its charity donations also boost visibility and reviews.
Are Trustpilot reviews reliable for pet insurance?
They provide useful insights into customer experiences, but should be considered alongside policy terms, cover limits, and independent advice.
Conclusion
Pet insurance reviews UK 2025 on Trustpilot highlight big differences between providers in 2025. Agria and ManyPets lead in customer satisfaction, Petplan remains a strong choice for lifetime cover, while Animal Friends is notable for scale and charity links.
However, reviews should not replace careful policy comparison. Always check cover levels, exclusions, and renewal pricing before committing to a policy. For many owners, the best choice balances affordability with reliable claims support.
